Store Policies

Item description

Thank you for taking an interest in our products. We sell mostly used and vintage items, therefore please understand that age affects the condition of these items.
We thoroughly check all the items but, because they are all second hand articles with many of them being decidedly vintage, you may find some tear and wear, even if many of them are in excellent condition.

About clothing: most of our traditional Japanese clothing for sale is used (and often vintage), you can find some fading, stains, odours and creases. Therefore you need to be aware that these vintage items of clothing must be dry cleaned before wearing.

Colours: we do our very best to take photos that show the true colours of the items we sell, but colours will always vary slightly from one computer to another.

Delivery

IMPORTANT: Please make sure that your delivery address is the same as that in your Paypal account otherwise, we will have to refund and ask you to reorder with matching addresses. Thank you.

Once payment has been made, we will send your purchase within 24 hours (except at Weekends and Bank Holidays). All items are sent recorded delivery both to the UK and internationally, so there will always be a tracking number that we will give you when we post your parcel. Please use the following website to track your parcel: Royal Mail Tracking

For customers in the UK, postage is as little as £4.50 for up to 2kg. Delivery is free on all orders over £50 (offer valid for Mainland UK only).

The maximum weight per international parcel is 2kg, so anything over that weight will require a second or more parcels. Any customs duties are to be paid by the customer. If you live outside of the UK and you intend to make a big order (more than 3-4 kg), then it is always better to contact us in advance to check on the cost of postage. If you require more information please do not hesitate to contact us.

In nearly all the descriptions you will find the weight of the item. The postage is calculated on the weight of the item plus an estimated weight of the packaging. We cannot always be precise, especially for multiple purchases and purchases from abroad, so should you, by chance, be overcharged for the postage then you will always be reimbursed. If you want to know the exact cost of postage then please contact us before purchasing. Sometimes heavier purchases will be posted in more than one parcel because the postage for two or three small parcels could work out far less than the postage for one large parcel.

Delivery costs to remote UK areas

Additional postage may be applied to the following UK areas: Channel Islands, Isle of Man, Scilly Isles, Scottish Highlands & Islands, Northern Ireland and Isle of Wight. It is therefore important that you please contact us before purchasing anything. Thank you.

Delivery address

Please make sure that your delivery address is the same as that in your Paypal account otherwise, we will have to refund and ask you to reorder with matching addresses.

Parcels that come back to us

Sometimes parcels are returned to us because the post office could not get a signature on delivery. It's your responsibility to make sure that you give us an address where someone can sign for the parcel when it arrives, or to pick it up at your post office when they leave a message about delivery (when a postman/woman cannot get a signature, they will leave a printed form advising on alternative arrangements to get the parcel). If the address is wrong, or if for any other reason the parcel cannot be delivered, we are not responsible for this. Please do make sure you give a valid address. If the parcel is returned to us through no fault of our own, we can resend, but we will have to recharge for posting a second time.

Late deliveries

We send parcels within 24 hours except at the weekend and on Bank Holidays. Usually most parcels arrive quite quickly at destination but occasionally they get held up in the delivery offices of the country of destination for quite a while. Please remember that we have no control over delivery times in another country so please bear this in mind if you think your parcel is taking a long time to arrive. We will always give you a tracking number so that you can check where your parcel is.

Payment

We accept payment by Paypal as it is the best protection for everybody. If you would like to pay in any other way, please contact us before making a purchase. Thank you.

Returns

Yes, we do accept returns!
Should you, for any reason, not be happy with your purchase, please contact us so that we can solve the problem.

NOTE! The return shipping fees and the original shipping fees are non-refundable unless the return is due to a fault, the item was wrongly described or we sent you the wrong item. Returns can be expensive so please make sure of the measurements. We give measurements of all the clothing we sell. If you are not happy with the condition of a Japanese item of clothing that you have received from us, please remember that when you bought it, you accepted the fact that it should be dry cleaned before being worn.

Upon receipt of the purchase that you have made, you have 7 days to contact us about returning it, should you wish to do so.
If you return your purchase, we will check that it is in the same condition as when it was sent to you and if so, we will reimburse you. Please allow up to 15 days for us to process your request upon receipt.

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