Traditional Japanese articles of clothing (kimono, haori, obi etc.) are very delicate and should NEVER be machine washed but only dry cleaned. If you try machine washing them, then you will almost certainly ruin them. Yukata and other items of cotton can be machine washed.
Yes, we do accept returns! Should you, for any reason, not be happy with your purchase, please contact us so that we can solve the problem.
NOTE! The return shipping fees and the original shipping fees are non-refundable unless the return is due to a fault, the item was wrongly described or we sent you the wrong item. Returns can be expensive so please make sure of the measurements. We give measurements of all the clothing we sell. If you are not happy with the condition of a Japanese item of clothing that you have received from us, please remember that when you bought it, you accepted the fact that it should be dry cleaned before being worn.
Upon receipt of the purchase that you have made, you have 7 days to contact us about returning it, should you wish to do so. If you return your purchase, we will check that it is in the same condition as when it was sent to you and if so, we will reimburse you. Please allow up to 15 days for us to process your request upon receipt.
All items are sent recorded delivery both to the UK and internationally, so there will always be a tracking number that we will give you when we post your parcel. Please use the following website to track your parcel: Royal Mail Tracking
If you need any more help please contact us and we will help you.
No, we just charge the actual shipping cost, nothing for either handling or for the cost of the good quality packaging materials that we use (although remember that our packaging adds a little weight that has to be factored in.)