Traditional Japanese articles of clothing (kimono, haori, obi etc.) are very delicate and should NEVER be machine washed but only dry cleaned. If you try machine washing them, then you will almost certainly ruin them. Yukata and other items of cotton can be machine washed.
Yes, we do. If the item is not as described, we will pay for the return postage, so you won't lose a penny. If you simply change your mind about the item then you will have to pay for the return postage. This applies also if it doesn't fit (if it's clothing), so please make sure of the measurements. We give measurements of all the clothing we sell. Upon receipt of the item that you have bought, you have 14 days to contact us about returning the item, should you wish to do so.
All items are sent recorded delivery both to the UK and internationally, so there will always be a tracking number that we will give you when we post your parcel. Please use the following website to track your parcel: Royal Mail Tracking
If you need any more help please contact us and we will help you.